Inceptum Field Service Management solution includes all the resources required for implementing solid and reliable workforce management solution in any company. Special focus is put on end user experience so that the users can use the Field Service Management solution with ease and focus on important tasks in the field.
Field Service Management solution offers several key features that can help customers.
- Real time monitoring of work order status and assigned employees
- Work order prioritization and jeopardy monitoring
- Focus on important field tasks without complex processes and applications
Integration with external systems allows field technicians to have all information required to successfully complete assigned work order. Collaboration between field technicians, dispatchers and other customer departments is easier and enables more effective results, raising end customer satisfaction.
GPS tracking, turn-by-turn driving directions and advanced mapping features will reduce costs and increase the productivity of your field service employees.
The mobile app enables the field service technician to receive and transmit work-related information on a real-time basis via a mobile device. Mobile FSM solutions create positive, proven business impact and also act as a competitive differentiator.